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Now Hiring! Client Coordinator

Who We Are: 

Warford Orthodontics, led by Dr. John Warford, Jr., has been providing excellence in orthodontic treatment since 1973.  At Warford Orthodontics, we have an incredible team of highly skilled and caring individuals that pride themselves on delivering customized quality care and an Astonishing Patient Experience for all ages.

Our Culture: 

Our dedicated team is focused on your successful orthodontic journey and is committed to providing you comfort in an environment that thrives on “Changing the World, One Smile at a Time.”

We Believe:

  • Mastering our craft means being consistent with and guided by the latest advances in orthodontic care and technology.
  • Every human being deserves an Astonishing Patient Experience at Warford Orthodontics.
  • Delivering Bismarck and our surrounding area families’ unparalleled orthodontic expertise.
  • Being the best – Warford Orthodontics recently became an Invisalign® Top 1% Provider, the only orthodontic office in the Dakotas with this distinction.

The Ideal Candidate:

  • Is a team player with an upbeat, positive attitude.
  • Delivers superior communication skills, both verbal and written.
  • Thrives in a fast-paced, people-focused environment.
  • Possesses experience in a service-oriented position. Dental/orthodontic experience is a plus but not required as this is not a clinical position.
  • Is self-motivated and driven to succeed.

Misc. Job Description

  • Provide excellent customer service and have a “sense of care” towards the Patient
  • Talk with new Patients to get them familiar with the consultation process and answer any questions they may have at the time
  • Mailing
  • Schedule Patients for appointments
  • Call Patients without an appointment to schedule and confirm scheduled appointments
  • Coordinate with other professional offices to schedule mutual Patients when needed
  • Float around the office to help wherever is needed

The Role of Patient Flow Coordinator (primary focus areas):  

  • Patient Experience
  • Patient Care
  • Patient Communication

Key Competencies & Skills are required qualifications

  • The desire to improve other’s lives through the life changing journey of orthodontics
  • Quick to create relationships
  • Computer skills
  • Ability to remain positive and upbeat under pressure and during busy times of the day.
  • Thrive a fast-paced atmosphere with high energy
  • Intrinsically motivated to provide the best care to the Patients and create an atmosphere where people feel welcome and look forward to their next visit at Warford Orthodontics.

Other, Non-Required Qualifications: 

  • Administrative experience
  • Experience in orthodontics / dentistry
  • Experience in sales or other service industry

Essential Duties & Responsibilities: 

The following job description is a general summary of duties typically performed in this position. It is not all-inclusive and is not an employment contract.

  • Warmly welcome Patients and deliver an appointment experience better than the Patient is expecting.
  • Make a commitment to ethical conducts, respect for privacy protocols, and office confidentiality.
  • Pay attention to personal appearance and presentation for face-to-face communication with Patients and their families.
  • Understand what it takes to “get the job done,” being results and teamwork oriented.
  • Give attention to detail with Patient care and required charting.
  • Be a model team member through action, attitude and example. (as you’ve probably guessed teamwork is important in our office!)
  • Exhibit proficiency in general computer knowledge and comprehension is necessary.
  • Be aware of Patient appointment times and help to get them seated promptly
  • Assist clinicians with efficiency in their appointment times by prepping what they may need for next Patient and/or assisting lab technician to remain on time.
  • Prepare the daily schedule and strategize for successful experiences for each and every Patient.
  • Seat Patients to provide seamless transition for Patients from one stage of appointment to the next.
  • Schedule appointments and procedures for Patients.
  • Create relationships with our Patients and parents to provide a superior level of Patient service.
  • Fulfill the needs of our Patients administratively to ensure an astonishing Patient experience.
  • Coordinate with other professional offices to schedule mutual Patients when needed
  • Work as Front Desk Coordinator (Concierge) as a partner on our Administrative Team.

Compensation & Benefits:

  • A work environment that promotes your greatness.
  • Flexibility and self scheduling for non-Patient weeks.
  • A position that allows you to make a difference in the world.
  • Very diverse workflow that keeps you challenged and engaged.
  • This is an hourly position, details of which will be discussed at the appropriate time.
  • 401K
  • Financial bonus program.
  • At this time we do not offer medical insurance benefits.

Job Type

Part-Time, 9-11 Patient days per month. Possibility for other days as needed/desired. Will be discussed in more detail during interview process.

Warford Orthodontics is proud to be an AA/EEO employer and all qualified candidates will receive consideration without regard to characteristics protected by applicable local, state or federal law, such as race, color, sex, age, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information or sexual orientation.

How to Apply

Please direct any questions to us via our email address. We are careful to give all of our attention during the workday to Patients so phone calls would distract from that.

Thank you, and we look forward to learning more about you!

Please send the following to info@warfordorthodontics.com :

  • Letter of Introduction
  • Resume

KXnews

Being Happy at Work is on the News

We were all honored when we were asked to be interviewed about the fun environment at our office last week. A Patient’s parent took notice and eventually our office energy became a newsworthy story! Our Team is energized every day because we know what effect our Patient’s smiles have on their confidence and futures, and it’s our goal daily to provide a positive, supportive, and happy atmosphere at every visit!

Here’s the story!

And if you’re in the mood to learn more about the subject of Happiness, we recommend the book Happier, written by the professor of the most popular class at Harvard University (which just happens to be about just this subject).

Thanks Macy and Tom of KX News, we enjoyed having you in the office!

Office Hours

Mon, Tue, Thur – 8am to 5pm
Wed –  7am to 4pm

After Hours

Call the office phone or email, and we’ll get back to you right away the next business day.

Weekends

Fri – Sun, 9am-4pm Call or send a text to: 701-471-2539

The assistant on-call will evaluate your needs and decide if you need to be seen right away or if waiting until the next workday will be okay depending on your comfort level, of course.. The on-call assistant can consult with Dr. John 7 days a week if they need to so we can provide you the best advice for your holiday or weekend concerns.

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Contact

(701) 255-1311

Toll-Free:

(800) 732-3768

info@warfordorthodontics.com

1145 West Turnpike Avenue
Bismarck, North Dakota 58501

Warford Orthodontics
1145 West Turnpike Avenue
Bismarck, ND 58554